Introduction
This privacy policy explains how XPRESS DATACOM SUPPLIES LTD collects, uses and protects personal data in connection with your use of this website and your interactions with us as a business.
XPRESS DATACOM SUPPLIES LTD is a company incorporated in England and Wales with registered number 12532859, whose registered office is at Town Hall, Market Hill, St Ives, England, PE27 5AL.
For the purposes of applicable UK data protection legislation, XPRESS DATACOM SUPPLIES LTD is the data controller. If you have any questions about this policy or how we handle your personal data, please contact us at [email protected].
Please read this policy carefully.
Definitions and interpretation
In this privacy policy, the following definitions are used:
- Personal data
- Any information relating to an identified or identifiable living individual, as defined under applicable UK data protection legislation.
- UK data protection legislation
- The UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), each as amended or replaced from time to time, and any other applicable UK legislation relating to the processing of personal data.
- Cookies
- Small text files placed on your device by this website when you visit certain pages or use certain features. Further details are set out in the Cookies section below.
- We, us or our
- XPRESS DATACOM SUPPLIES LTD.
- You or your
- Any individual who accesses this website or interacts with us in connection with our business activities.
- Website
- The website at https://xpressdatacom.co.uk and any sub-domains of that site unless expressly excluded by their own terms.
In this policy, unless the context requires otherwise: the singular includes the plural and vice versa; references to persons include companies, firms, partnerships and other entities; "including" means "including without limitation"; and references to legislation include any amendment or re-enactment of it.
Scope of this policy
This policy applies to personal data collected through this website and through our business interactions with customers, prospective customers, suppliers and other contacts, including enquiries, quotations, orders, project delivery and ongoing relationships.
It does not extend to third-party websites that may be linked from this website. We recommend that you read the privacy policies of any third-party sites you visit.
Personal data we may collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
- Name
- Company or organisation name
- Job title or role, where relevant
- Email address
- Telephone number
- Billing and delivery information where relevant to an order or project
- Enquiry, project or requirement information you provide to us
- Quotation, order and customer account information
- Information necessary to provide products or services to you
- Marketing preferences, where you have provided them
- Website usage information, including IP address, browser and device information, and cookie or analytics data where applicable
We do not collect date of birth or payment card numbers through this website. The current website does not process online payments.
How we collect personal data
We collect personal data in the following ways:
- Through website enquiry and contact forms
- By email and telephone contact
- When preparing quotations or proposals at your request
- When processing and fulfilling orders
- During the delivery of products, projects and services
- Through project and support activity
- Automatically via website cookies and analytics tools, where applicable and subject to your cookie preferences
How we use personal data
We use personal data for the following purposes, relying on the lawful bases indicated:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries | Legitimate interests (responding to business enquiries) or steps prior to entering into a contract. |
| Preparing quotations and proposals | Steps prior to entering into a contract, or legitimate interests. |
| Processing and fulfilling orders | Legitimate interests in administering and fulfilling our contract with the organisation you represent, or performance of a contract where you are personally a party to that contract. |
| Delivering products, projects and services | Legitimate interests in administering and fulfilling our contract with the organisation you represent, or performance of a contract where you are personally a party to that contract. |
| Managing customer and supplier relationships | Legitimate interests in administering and fulfilling our contract with the organisation you represent, or performance of a contract where you are personally a party to that contract. |
| Providing support and maintenance where applicable | Legitimate interests in administering and fulfilling our contract with the organisation you represent, or performance of a contract where you are personally a party to that contract. |
| Maintaining business and financial records | Legal obligation and legitimate interests. |
| Meeting legal and regulatory obligations | Legal obligation. |
| Website security and improvement | Legitimate interests. |
| Relevant B2B marketing communications | Legitimate interests (for corporate subscribers under PECR) or consent where required. You can object to or opt out of marketing at any time — see Your rights below. |
Where we rely on legitimate interests as our lawful basis, we have considered and balanced those interests against your rights and interests. If you would like more information about this balancing assessment, please contact us.
Keeping personal data secure
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration. These measures are reviewed and updated as appropriate.
If you suspect any misuse, loss or unauthorised access to your personal data, please contact us immediately at [email protected].
For guidance on protecting your own devices and information, you may wish to visit www.getsafeonline.org, which is supported by HM Government and leading businesses.
Data retention
We retain personal data only for as long as is necessary for the purpose for which it was collected. The criteria we use to determine retention periods include:
- The duration of any contractual relationship with you
- Applicable accounting, taxation and financial record-keeping requirements
- Legal and regulatory obligations
- Any limitation periods relevant to potential legal claims
When personal data is no longer required, we will delete or anonymise it securely. Data may persist on backup or archival media for a limited period for technical reasons.
Your rights
Under applicable UK data protection legislation, you have the following rights in relation to your personal data:
- Right of access — The right to request a copy of the personal data we hold about you.
- Right to rectification — The right to have inaccurate or incomplete personal data corrected.
- Right to erasure — The right to request deletion of your personal data in certain circumstances.
- Right to restriction — The right to request that we restrict our processing of your personal data in certain circumstances.
- Right to data portability — The right to receive personal data you have provided to us in a structured, commonly used format in certain circumstances.
- Right to object — The right to object to our processing of your personal data where we rely on legitimate interests, including for direct marketing purposes.
- Right to withdraw consent — Where we process personal data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable law. We may need to verify your identity before processing a request.
If you are not satisfied with how we have handled your personal data or a rights request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. The ICO's contact details and further information are available at https://ico.org.uk/.
Please keep us informed if your personal data changes so that we can maintain accurate records.
International transfers
Personal data we collect may in some circumstances be transferred to, or processed by, parties located outside the United Kingdom — for example, where a service provider or technology platform operates internationally.
Where such transfers occur, we ensure that appropriate safeguards are in place as required under applicable UK data protection law. This may include transfers to countries covered by UK adequacy regulations or the use of recognised safeguards, such as the UK International Data Transfer Agreement (IDTA) or UK Addendum, where applicable.
Links to other websites
This website may from time to time contain links to third-party websites. We have no control over those websites and are not responsible for their content or privacy practices. This policy does not extend to your use of third-party sites. We recommend that you read the privacy policy of any website you visit.
Changes of business ownership and control
If XPRESS DATACOM SUPPLIES LTD is involved in a merger, acquisition, restructuring or sale of all or part of its business, personal data held by us may be transferred to the relevant third party as part of that transaction. We will take reasonable steps to ensure that your privacy rights continue to be protected.
We may also disclose personal data to a prospective purchaser of our business or any part of it, subject to appropriate confidentiality obligations.
General
You may not transfer any of your rights under this privacy policy to any other person.
If any provision of this policy is found to be invalid, illegal or unenforceable by a court or competent authority, that provision will be deemed deleted to the extent required, and the remaining provisions will continue in full force and effect.
This policy is governed by and interpreted in accordance with the law of England and Wales.
Changes to this privacy policy
We reserve the right to update this privacy policy from time to time, including to reflect changes in our practices or applicable law. Any changes will be posted on this page. We recommend that you check this page periodically.
Questions about this policy? Contact us at [email protected] or visit our contact page.